UNIT 3 ACCOMMODATION

HOTEL GRADING: Grading of HOTELS in SPAIN

What system does Spain use to grade hotels?
Spain doesn't belong to the European Hospitality Quality Scheme called the Hotel Stars Union. 

       

Spain is different!

In Spain, the stars can only be awarded by the regional tourist authorities and each one gives an official rating according to its own set of criteria. The stars reflect the number and the range of facilities offered. By law Spanish hotels must display their prices behind reception and in every room. Visitors must remember that VAT is extra. Prices vary according to season and region.

(more about Hotel Classification System in Spain)

http://www.cehat.com/frontend/cehat/Hotel-
Classification-System-In-Spain-vn2682-vst328

Other hotel grading systems round the world

                                       

To know more about HOTEL RATINGS around the world read this interesting article

UNIT 3 ACCOMMODATION

TASK 1: Make a presentation of an Unusual or  Unique type of accommodation in Spain             

You should include the following details:

Basic decription of the accommodation, category (star rating), what will guests find in the rooms, how many restaurants there are, type of food they serve, what is so unique about the hotel or the location, facilities, services and activities available to guests. 

1. location and description

2. type of accommodation 

3. history of the building

4. unique features  

5. facilites and services

6. activities on offer.

(Deadline: January, the 14th) 

Check these links to see some of the most unusual hotels in the world 

http://www.visitbritain.com/en/Accommodation/Featured-accommodation/Quirky-accommodation.htm
http://www.theguardian.com/society/shortcuts/gallery/2013/jun/17/prisons-converted-hotels-pictures
http://www.quirkyhotels.com
http://www.travelandleisure.com/articles/worlds-most-unusual-hotels/10
http://edition.cnn.com/2014/04/21/travel/15-quirky-hotels/

Check these sites to know about some unusual or unique accommodation in Spain

http://www.secretplaces.com/hotels/spain/

http://www.greatsmallhotels.com/spain/boutique-hotels

http://www.theuniquetraveller.com/tours/alternative-accommodation-spain.html

http://www.quirkyaccom.com/spain

http://gitelink.com/spain/

http://castleandpalacehotels.com/countries/spain/spain_home/castlehotels_spain.html

http://www.paradoresofspain.com/

http://www.spain.info/en_US/consultas/deportes/esqui.html

http://www.theguardian.com/travel/2013/mar/15/spain-cottage-hotels-self-catering-accommodation

http://thegoodretreatguide.com/location/spain

http://www.inntravel.co.uk/holidays/country-cottages/spain

Proffesional Skills: Dealing with complaints

Common lodging complaints and problems

rudeness, incompetence, discrimination, invasion of privacy, false advertising, overcharging, theft of belongings, dirty room, mishandled reservation, Wi-Fi access, inaccurate star rating, uncomfortable beds, bed bugs,  amenities not working, unpleasant odors, unpleasant guests, sub-standard restaurant, deteriorating facility, noisy area, overbooking

Task 2: Make a video. Work in pairs. Choose one of the complaints above and then write a conversation where a hotel guest complains to the receptionist. Use expressions studied in the lesson and appropiate to the situation. 

(deadline: Monday, 18th)